This Privacy Policy describes the personal information which FODIVO MART SDN BHD 202601030498 (1692593-M) collects from those who visit and use its website, the purposes to which that information is put, and the safeguards applied to it.
Categories of Information Collected
Information falling within four descriptions may be collected:
Personal information — name, email address, phone number, shipping address and billing address.
Payment information — credit or debit card details and other payment method information, processed securely by way of third-party payment gateways.
Order information — the products purchased, the order history and the preferences of the Customer.
Website usage data — IP address, browser type, device information, pages visited and cookies.
Purposes of Use
The information so collected is applied to five ends: the processing and effective fulfilment of orders; contact with the Customer concerning a purchase, a support enquiry or a promotional update; the improvement of the website, of the services and of the customer experience generally; the prevention of fraud and the securing of the website and its users; and compliance with every legal or regulatory obligation to which the Company is subject.
Disclosure to Others
The Company does not sell or rent personal information. It may nonetheless disclose data to trusted third parties whose services assist in operating the website, hosting providers, payment processors and shipping partners among them, and to law enforcement or regulatory authorities in any case where the law requires it. Every such partner is contractually obliged to protect the data in accordance with the Company’s standards.
Security of the Data
Industry-standard measures are applied to the information held, and they comprise SSL encryption, secure servers and regular monitoring. The Company uses every commercially acceptable means to that end, but no method of transmission over the internet is 100% secure and none is represented as such.
Cookies
Cookies and similar technologies are employed to enhance the user experience, to track the performance of the site and to deliver personalised content. The Customer may control or disable them through browser settings, though the functionality of the site may be affected where that is done.
Rights of the Customer
Three rights are available and may be exercised at any time:
Access & correction — the Customer may request access to the personal information held, or the correction of it.
Deletion — the Customer may request the deletion of that data, subject to legal or administrative requirements.
Opt-out — the Customer may unsubscribe from marketing emails at any time.
Where the position on any of the foregoing is unclear, the Company would rather explain it than have a Customer assume the worst.